Check Wika racket authenticity & warranty

Wika is no stranger to the Vietnamese sports community, and now they continue to assert their position in Pickleball with paddle lines optimally designed for players from amateur to semi-professional. Wika Pickleball paddles stand out with their durable honeycomb core structure and a specially treated surface for increased ball grip, helping players easily control the pace of the game. Especially, with a very accessible price point, Wika is the top choice for anyone looking for a genuine paddle with transparent after-sales service right here in Vietnam.

Below is a detailed guide to help you verify genuine paddles and understand the warranty policy for this paddle line.

I. Check the authenticity of the CRBN racket

1. NFC authentication technology

Wika's new Pickleball paddle lines (such as Wika Baofire, Wika Xvolt) all integrate NFC chips in the paddle handle.
How to: Turn on NFC feature on your phone (iPhone or Android), then tap the top of the phone to the NFC logo on the paddle handle.
Result: The phone will automatically open Wika's authentication website, displaying product information and confirming it as genuine.

2. Check Anti-counterfeit Stamp & Code

Each genuine Wika racket typically has an anti-counterfeit sticker (usually on the handle or frame).
Scratch the code: Scratch off the silver coating on the sticker to reveal the warranty/authentication code.
Verify: Visit the official website wikasports.com or follow the SMS syntax printed on the sticker (if available) to check the code in the manufacturer's system.

3. Observe the finishing details

Genuine Wika paddles boast exquisite craftsmanship. You can check the following details:
Paddle Face: For Pickleball models, the carbon fiber (T700) surface has uniform roughness and a non-slip feel. Counterfeit paddles often have a smooth plastic surface or uneven roughness.
Logo & Paint: The Wika logo is heat-printed or laser-engraved with precision, resistant to smudging or peeling, unlike cheap imitations.
Serial Number: Check the laser-engraved serial number on the paddle's neck or handle end; it should be clear and not faded.

II. CRBN Racket Warranty Policy

✅ Time & format

Standard policy: 3-month (90-day) warranty for manufacturer defects.
1:1 replacement: Wika commits to replacing the racket with a new one if a manufacturing defect (not user error) is identified during the warranty period.

📋 Warranty conditions

Delamination of the carbon surface: The racket surface blisters or delaminates even without strong external impact.
Core failure: The inner core breaks, dents, or makes a strange noise (a "clunking" sound) when hitting, causing a loss of power.
Handle structural failure: The handle is loose, vibrates unusually, or breaks at the joint with the racket face during normal play.

⚠️ Cases not covered by warranty

2 Years (Only for the motor)

🚀 Implementation process

Step 1: Check warranty 🔍
Scan the QR code on the label or access the system to check product status.

Step 2: Submit error information 📸
Take photos or videos of the error up close and send them to Pickleplay.vn Customer Service.

Step 3: Send racket & Await processing 🚚
Send the product back to the store. We will conduct a technical inspection and provide feedback on the results within 3 - 5 business days.

Invest in value for long-term training experience

Using a paddle that doesn't meet standard weight and material specifications not only reduces playing performance but also poses an injury risk. Small design flaws can cause improper force transmission, leading to long-term strain on the wrist and elbow.

✅ At PicklePlay, we are committed to:

  • 100% Genuine: All products come with an electronic warranty QR code.
  • Joint inspection upon receipt: Customers can inspect products directly before payment.
  • Transparent warranty: Fast processing, following manufacturer procedures.
Explore Genuine CRBN Rackets Now