Authenticity check & warranty for Kamito rackets

Kamito has long established itself as a leading sports brand with durable rackets and modern technology. However, this popularity has also led to the emergence of substandard products, directly affecting the playing experience. To ensure your complete peace of mind, this article will provide detailed instructions on how to identify genuine Kamito rackets through the latest labeling system, and also provide transparent warranty procedures from the manufacturer.


I. Check the authenticity of the Kamito racket

1. NFC check

Kamito's high-end rackets now integrate an NFC chip in the handle or racket face for users to self-check authenticity.

Step 1: Turn on the NFC feature on your phone (in Settings > Connections).
Step 2: Bring the back of your phone close to the chip's location on the racket (usually where the authentication symbol is or under the grip tape).
Step 3: Your phone will automatically recognize it and direct you to Kamito's official website, displaying detailed specifications and confirming the product's authenticity.

2. Check the anti-counterfeit stamp and code

Scratch-off stamp: The racket handle usually has an anti-counterfeiting stamp from the Ministry of Public Security or the brand's own stamp with a silver coating. You scratch off the code and send a message according to the instructions on the stamp or scan the QR code.
Code: Check the laser-engraved code on the racket body (usually on the butt cap or handle). This code must be sharp, show no signs of alteration, and match the information on the warranty card.

3. Visual inspection and feel

Paint: Genuine rackets have a very smooth, uniform paint finish, with sharp, clear logo and text details, without blurring or smudging.
Material: For carbon rackets (like the T700), the surface will have a characteristic rough texture to create spin, not glossy and crude like fakes.
Included accessories: Genuine rackets always come with a racket bag with a clearly printed Kamito logo and a warranty card with the distributor's seal.

II. Kamito Racket Warranty Policy

✅ Time & format

Warranty period of 03 months (90 days) from the date of purchase.
Note: This period applies to technical defects of the racket frame and strings. Consumable accessories such as grips are not covered by the warranty.

📋 Warranty conditions

Delamination: The paddle surface is blistered or the carbon layer has separated from the honeycomb core, even without signs of a strong impact.
Core failure: A strange sound (a "thudding" noise) is heard inside the paddle during play, even though the surface is intact.
Neck breakage: The paddle breaks at the neck (at the connection point between the handle and the face) during normal play.
Loose handle: The paddle handle rotates or is loose relative to the paddle face.

⚠️ Cases not covered by warranty

2 Years (Only for the motor)

🚀 Implementation process

Step 1: Check warranty 🔍
Scan the QR code on the label or access the system to check the product status.

Step 2: Submit defect information 📸
Take photos or record a close-up video of the defect and send it to Pickleplay.vn Customer Service.

Step 3: Send racket & Await processing 🚚
Send the product back to the store. We will perform a technical inspection and provide feedback within 3 - 5 business days.

Invest in value for long-term training experience

Using a paddle that doesn't meet standard weight and material specifications not only reduces playing performance but also poses an injury risk. Small design flaws can cause improper force transmission, leading to long-term strain on the wrist and elbow.

✅ At PicklePlay, we are committed to:

  • 100% Genuine: All products come with an electronic warranty QR code.
  • Joint inspection upon receipt: Customers can inspect products directly before payment.
  • Transparent warranty: Fast processing, following manufacturer procedures.
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